End-to-End Elder Care Platform

Business Scenario

The client is a startup based in the UK, working on a social mission to provide high-quality, technology-enabled proactive care. With an experienced team of care specialists, they provide bespoke care plans to address the needs of their customers.
They came up with an idea of creating a new service to help families find vetted, affordable carers for their loved ones. The business philosophy and strategy are guided by care advisory team, made up of leading figures in the United Kingdom Care Industry and business. Their experience and insight sets the direction for operational excellence and growth.

Challenges

  • The co-founders went through unsatisfactory experiences when arranging care.
  • Due to poor and expensive services and lack of choice for good care facilities, they wanted to create a better care solution.
  • Their idea was to come up with a new service to help families find vetted, affordable carers for their loved ones.

Solution Highlights

  • Responsive web and mobile application was developed using ReactJS, NodeJS Serverless AWS Lambda and DynamoDB NoSQL Database
  • User-friendly front-end for carers and customers with customer management, booking management, profile management, message box and email-based support features
  • Backend web interface accessible by the super admin for handling carer management, family management, booking management and CMS
  • Dashboard with statistics and details about booking, revenue, customers and carers
  • Business Intelligence and Machine Learning based matching engine for the accurate search of assignments
  • Development managed using CI/CD (AWS CodePipeline integrated with Github)

Benefits

  • Digital platform for caregivers and consumers
  • Improved business for caregivers and better care options for consumers
  • Authorized caregiver profiles
  • Transparent charges
  • Increased user experience