End-to-End Travel Marketplace

Business Scenario

The client runs a travel tech company in Iceland founded by some seasoned travelers. Their mission is to bring travelers and locals together in order to provide them with better experiences through advice and recommendation from co-travelers or the individuals that travel often.

Challenges

  • The client wanted to address the hassles pertaining to finding good local advice from people they can trust and have similar tastes and interests.
  • They wanted to create a community of seasoned travellers and bring them together through a seamless platform.

Solution Highlights

  • Travel Marketplace:
    • Creating own pre-build tours or packages based on supplier’s inventory
    • Building custom tours based on requests from customers or agencies
    • Car-rental engine that offers travel experience by self-driving car

  • Customer Interface:
    • Searching, browsing, viewing and creating custom tour packages
    • Booking tour packing through online payment
    • Facility for the customer to view trips history logs
    • View & download invoices
    • Personalized reminder alerts (SMS/Email)

    • Supplier Interface:
    • Functionality to manage hotels, apartments, car rentals, excursions, and activity toursm, inventories and availability calendar
    • One-on-one message center between supplier and customer
    • Facility to read/respond on customer feedback

Benefits

  • Increased international travelers booking
  • A faster and more comfortable experience for travelers to book tour packages
  • Customer satisfaction increased due to digital transformation
  • Increased sales inquiry from mobile devices