Online Service Planner

Business Scenario

The client is one of Norway’s largest automotive importers and distributors for luxury cars headquartered in Lørenskog. The company is promisingly involved in the business of car imports, car finance, dealer activities, workshop operations, and real estate. They import luxury car brands including Mercedes-Benz, Kia, Peugeot, Citroën, DS, Opel, Smart®, Fuso, and Setra for their customers.

Challenges

  • The client intended to increase customer experience and ease the after-sale service process.
  • Being the largest Norwegian automotive importer and distributor of luxury cars, they wanted to develop a service planner solution that connects customers and garages for integrated auto service booking & planning.

Solution Highlights

  • Collaborative platform for customers, call center and garage users
  • Garage Interface for appointment planning offering appointments booking & management, capacity planning, auto service quotation & suggestion, service time & cost management, work order planning, and processing & management
  • Super admin manages all the garages and application business logic engine
  • Call center interface facilitates and proactive customer care support
  • B2C mobile application and mobile responsive website for appointment booking with the real-time planner
  • Integrated booking engine API with B2C website

Benefits

  • Digitally streamlined business processes with the transformation of the IT landscape
  • Transparency through status updates generated trust and instills confidence
  • Increase in planning efficiency and capacity management of appointments
  • Improved solution capability for an accelerated top and bottom line growth
  • Bridged gap and save time for customers and garages
  • Facilitated proactive customer care support