Retail ERP Solution

Business Scenario

The client is leading access security and compliance software solution provider for companies running SAP and their external auditors. They provide native-cloud based flagship platform which is a SaaS-based access control suite and offers automated industry-leading separation of duties (SoD) analysis as well as sensitive access reporting, emergency access management and compliant user provisioning tools.

Challenges

  • The client did not have a managed workflow for sales, purchase, reservation and payment activities. This led to poor customer management.
  • Also, most customers preferred to carry out the booking and transactions on the web or mobile.
  • They needed an ERP and CRM solution that could benefit both, their business and their customers.

Solution Highlights

  • Developed an integrated cloud-based sales ERP solution for e-commerce, CRM and POS with modules like sales, purchase, product and time booking modules.
  • Sales, purchase and invoice management facility
  • Workflow and process management facility
  • Application for online reservation
  • Product Inventory System
  • Secure payment operations using SEPA compliant requests
  • Enhanced securities where client requests are signed using X509 Certificates and responses are verified using the same
  • Tenant-specific customization and centralized knowledge centre

Benefits

  • Optimized business workflow and profitability
  • A database with all necessary documents and customer information sorted in one accessible place
  • Increased customer management process and business ROI
  • Seamless e-commerce Integration and payment integration